Limited Warranty

The warranty obligations of Omni Brass (“OB”) for our products are limited to the terms set below:

Grant of Limited Express Warranty

This limited warranty covers defects in materials and workmanship of OB products purchased and retained in North America. The standard Limited Warranty for Omni Brass Products is one-year from the date of purchase when installed properly in accordance with prevailing codes under normal use and maintenance. All faulty parts and/or functions resulting despite user’s normal use will be repaired and/or replaced at no charge during the warranty period. However, if any of the malfunctions are caused by user carelessness, inadequate maintenance or natural disaster, it is in OB’s sole discretion to provide repair and/or replace the damaged part for a fee regardless of warranty period or deny any repair or replacement. This product warranty is limited to the following:

  • All raw trim shall be warranted for a period of 60 days from the date of purchase.
  • All finished trim shall be warranted for 1 year from the date of installation, but not more than 18 months from the date of purchase.

All parts must be returned to OB in Concord, Ontario, prepaid, with a copy of the Proof of Purchase (showing installation date), description of defect, and valve body warranty (if applicable). However, If at OB’s sole discretion the part is defective and within OB’s Limited Express Warranty, OB shall, when the part has been repaired or replaced, return the part freight prepaid. Any repaired or replaced items shall be warranted until the expiration of the original warranty of the defective item.

This warranty does not apply to:

  • Products that have damage or defects from improper installation.
  • Products damaged by misuse, abuse, fire, flood, negligence, alteration, misapplication, corrosion or abrasion.
  • Products which have defects or damage caused by a contaminated or corrosive water supply, abnormally high water temperatures or freezing.
  • Products not supplied by OB or products relocated after installation or products on which payment to OB is in default.
  • Products that have defects, damage, or insufficient performance as a result of insufficient or incorrect system design or improper application.

Although OB endeavors to meet all codes and standards listed on it’s literature, OB will not be responsible for any costs whatsoever arising from the failure of the valve, valve components or installation to meet codes or standards in any jurisdiction. It is the responsibility of the installer to ensure that the valve and installation meet all local codes and standards.

Limitation of Remedies

In the event of a breach of the Limited Express Warranty, OB will only be obligated at OB’s option to repair the failed component or to furbish a new or rebuilt component in exchange for the unit which is defective. If after a reasonable attempts at rectifying a defect, and the remedy fails of it’s essential purpose, OB shall refund the purchase price paid to OB in exchange for the return of sold good(s). Said refund shall be the maximum liability of OB. This remedy is the sole and exclusive remedy against OB for the breach of any warranty or for OB’s negligence or in strict liability.

Limitation of Liability

OB shall not be liable for any damages occasioned by any delay in performance or any default caused by war, government restrictions or restraints, strikes, material shortages, acts of God or any other reason beyond the sole control of OB. OB expressly disclaims and excludes any liability for consequential or incidental damages in contract, for breach of any express or implied warranty, or in tort, whether for negligence or as strict liablity. OB makes no warranty against latent defects.

Note: Some states or Canadian provinces do not allow limitations on how long an implied warranty lasts, or the limitation or exclusion of consequential or incidental damages, so the foregoing exclusions and limitations may not apply to you. This warranty gives you specific legal rights; you may have other rights that vary from state to state or province to province.